Quotes

Q. What ideals have you embraced from Steve Jobs?

A. The importance of doing everything you do to your very best. And that the journey is the reward. If you do things well one at a time, you end up in a really good place. Don’t get ahead of yourself. Control the things you can.

Last week, I mentioned how believing you’re indispensable is the first sign of an impending nervous breakdown. I have discovered it has a corollary. Believing everything on your list is absolutely crucial is the first sign of an impending physical breakdown. […]

Is any of this more important than your need to take care of yourself?

Oxytocin is known to function as a bio-behavioral feedback loop,” the researchers note, adding that “research in mammals showed that more touch and contact increased oxytocin receptor density.” This suggests loving couples may get into a positive routine in which “higher levels of reciprocity and touch” allow them to maintain elevated oxytocin levels, sustaining their feeling of emotional connection.

…2. People do business with people, not companies

One of the notions behind becoming a social business is that your employees should be front and center in your digital activities. “Since IBM no longer sells consumer products, the brand experience for IBM is an experience with an IBMer,” an experience that is increasingly happening online, McCarty said. To support this idea, IBM recently started adding IBM “experts” to various web pages—an action that in A/B testing dramatically improved page performance and revealed increased confidence and trust in IBM in focus groups….

[Jim] Henson knew that the feeling of realism does not require verisimilitude or loveliness, but rather the movement of life—constant movement of body and voice. […] What matters in the Muppet universe isn’t perfection, but expression. Dancing across the screen, they embody the philosophy that it is not what you look like that matters, but what you do.

The need for adults to do everything perfectly locks out a lot of optimal experiences. It’s actually when we don’t know everything that the good stuff happens. You’re more open and self-effacing when you’re learning, when you’re lost on the road, when you need to reach out. Knowing everything keeps us in a box, self-contained, needing no one, and nothing new gets in.